Terms and Conditions

Last updated: 9 November 2026

1. Who we are

These terms apply to all orders placed by consumers in the online shop en.biostilevita.com. The seller is:

Dulov Ltd
299A Bethnal Green Road, London E2 6AH, United Kingdom
Companies House no. 13997049
Email: info@en.biostilevita.com

We only accept terms that differ from these if we have expressly agreed to them.

2. Placing an order and the contract

The products shown in the shop are not a binding offer but an invitation to order. You add products to the cart, enter your details at checkout, choose the delivery and payment method and can check and correct everything before you send the order. By clicking the order button you make a binding offer to buy.

Right after that you receive an automatic email confirming that we have received your order; this is not yet an acceptance. The contract is concluded when we accept your order, either with an order confirmation by email or by dispatching the goods. When you pay by card, the contract is concluded as soon as the payment is completed.

We store the contract. You receive your order details and these terms by email, and you can see your previous orders in your customer account at any time. The contract language is English.

3. Prices, discounts and delivery costs

All prices are final prices in euros. Delivery costs are added and depend on the destination country; you can see them on the Shipping Rates page and at checkout before you send the order.

Discounts and coupons cannot be combined unless stated otherwise for the promotion. Free gifts are available only in the stated quantity and while stocks last.

4. Payment

You can pay by credit or debit card, by bank transfer or, where offered for your country, cash on delivery. The methods available to you are shown at checkout. If you pay by bank transfer, we dispatch the goods once the payment has been received. Card payments are processed by our payment provider; we do not see or store your full card details.

5. Delivery

Goods are shipped from our warehouse in Slovenia (EU) by courier. Orders placed on a working day before 12:00 (Central European Time) are usually dispatched the same day, later orders on the next working day. Delivery time depends on the destination country. If a product is unexpectedly not available, we will inform you immediately and refund any payment already made without delay.

For deliveries to countries outside the EU, import duties and taxes may apply; these are paid by the customer on delivery.

6. Retention of title

The goods remain our property until they have been paid for in full.

7. Right of withdrawal

As a consumer you can withdraw from the contract within 14 days of receiving the goods without giving any reason. To do so, send us a clear statement by email to info@en.biostilevita.com. We refund all payments received from you, including the standard delivery costs, without undue delay and at the latest within 14 days of receiving your withdrawal; we may withhold the refund until we have received the goods back or you have proved that you have sent them. You bear the direct cost of returning the goods.

The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been removed after delivery – in particular opened food supplements and cosmetic products. Details: Refund and Returns Policy.

8. Damaged or faulty goods

You have the statutory rights for goods that are not in conformity with the contract. If a product arrives damaged or faulty, or you received the wrong product, please write to info@en.biostilevita.com with your order number and, if possible, a photo. Please report transport damage as soon as possible so we can make a claim with the courier; your statutory rights do not depend on this.

9. About our products

Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose. The information in the shop does not replace medical advice – if you are pregnant or breastfeeding, take medication or have health questions, please consult your doctor first. Orders are reserved for persons aged 18 or over.

10. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health and under product liability law. For slightly negligent breaches of essential contractual obligations, our liability is limited to the foreseeable damage typical for this type of contract. Otherwise, liability for slight negligence is excluded. Nothing in these terms limits your mandatory consumer rights.

11. Complaints and disputes

If you have a question or a complaint, write to us and we will look for a solution together. We are not obliged and not willing to take part in dispute resolution proceedings before a consumer arbitration board.

12. Applicable law

These terms and your orders are subject to the rules on consumer protection and electronic commerce. As a consumer you always keep the protection of the mandatory provisions of the law of the country in which you have your habitual residence. The UN Convention on Contracts for the International Sale of Goods does not apply.