Right of Withdrawal and Returns

Right of withdrawal

As a consumer you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. If you order several goods that are delivered separately, the period starts on the day you take possession of the last item.

To exercise your right of withdrawal, you must inform us (Dulov Ltd, 299A Bethnal Green Road, London E2 6AH, United Kingdom, email: info@en.biostilevita.com) of your decision by a clear statement, for example an email. You can use the model withdrawal form below, but you do not have to. It is enough to send your notice before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including the costs of standard delivery (except any extra costs if you chose a delivery method other than the cheapest standard delivery we offer), without undue delay and no later than 14 days from the day we receive your withdrawal. We use the same means of payment that you used for the original transaction unless we have expressly agreed otherwise with you; you will not be charged any fees for this refund. We may withhold the refund until we have received the goods back or you have proved that you have sent them back, whichever is earlier.

Please send the goods back without undue delay and in any case no later than 14 days from the day you inform us of your withdrawal, to this return address: Biostile d.o.o., Komen 129a, 6223 Komen, Slovenia. The deadline is met if you send the goods before the 14 days have expired. You bear the direct cost of returning the goods.

You are only liable for any loss in value of the goods if this is caused by handling them in a way that was not necessary to check their nature, characteristics and functioning.

Exception

The right of withdrawal expires early for sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery. This applies in particular to food supplements and cosmetic products whose closure or seal has been opened after delivery.

Model withdrawal form

(If you want to withdraw from the contract, please fill in this form and send it back.)

To: Dulov Ltd, 299A Bethnal Green Road, London E2 6AH, United Kingdom, email: info@en.biostilevita.com

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the purchase of the following goods (*):
– Ordered on (*)/received on (*):
– Order number:
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is sent on paper):
– Date:

(*) Delete as appropriate.

Damaged, faulty or wrong goods

If your parcel arrives damaged, something is missing or you received a faulty or wrong product, please write to info@en.biostilevita.com as soon as possible – ideally with your order number and a photo. Your statutory rights for goods that are not in conformity with the contract are not affected.