Privacy Policy | Biostile Vita

Last updated: 4 November 2026.

This page explains what personal data we collect when you visit en.biostilevita.com or place an order, why we use it, how long we keep it and what rights you have.

1. Who is responsible for your data

Dulov Ltd, 299A Bethnal Green Road, London E2 6AH, United Kingdom.
Email: info@en.biostilevita.com

If you have any question about your data, write to this address. We reply on working days.

2. What data we collect

Order and account data: name, billing and delivery address, email, phone number (if you give one), the products you ordered.
Payment data: payments are handled by our payment providers, such as Stripe. We do not see or store your full card number.
Messages: what you write to us by email, through the contact form or in the support chat.
Browsing data: IP address, browser and device type, pages visited and, where you agree, information collected by cookies (see section 8).

3. Why we use your data and on what basis

Purpose	Legal basis
Handling your order: payment, packing, delivery, support, returns and refunds	Performance of a contract
Meeting legal duties, such as accounting and tax rules	Legal obligation
Preventing fraud and protecting the shop	Legitimate interest
Answering your messages	Performance of a contract or legitimate interest
Creating and managing your account	Performance of a contract
Sending you marketing emails	Your consent
Statistics and non-essential cookies	Your consent

If we want to use your data for another purpose, we will ask for your consent first.

4. Who we share your data with

We do not sell your data. We share it only with those who help us complete your order, and only for that purpose:

couriers who deliver your parcel;
payment providers, such as Stripe, and the other payment methods you choose at checkout;
providers that host the website and send the shop’s emails;
the support chat service (Tawk.to);
our accountant and advisers, for accounting and tax duties;
authorities, when the law requires it.

Our company is based in the United Kingdom and goods are dispatched from Slovenia. When data is processed outside the European Economic Area, we do so with the safeguards required by law.

5. How long we keep your data

Orders and invoices: for as long as accounting and tax rules require, usually up to 10 years.
Account: while you keep it. If you close it, we delete the data we no longer have to keep by law.
Support messages: for as long as needed to resolve your request and to protect ourselves in case of a dispute.
Marketing emails: until you withdraw your consent.

6. Your rights

You have the right to:

find out what data we hold about you and get a copy;
have wrong data corrected;
ask us to delete your data when we no longer need to keep it;
ask us to restrict the processing, or object to it;
receive your data in a readable format and move it to another service;
withdraw a consent you gave us at any time. What we did before that stays valid.

To use a right, write to info@en.biostilevita.com. You can also unsubscribe from marketing emails with the link at the bottom of every message.

If you think we handle your data wrongly, you can complain to the data protection authority in your country. In Slovenia this is the Information Commissioner (www.ip-rs.si).

7. Security

The website uses an encrypted connection (HTTPS). Only people who need the data can access it, and we use suitable technical and organisational measures to protect it. No system is completely secure, but we work to keep the risks low.

8. Cookies

Cookies are small files that a website saves in your browser. We use:

Necessary cookies that keep the shop working, for example your cart, login and secure payment. They do not need your consent.
Preference and statistics cookies that show us how the shop is used, only with your consent.

You can delete or block cookies in your browser settings. In that case some features, such as the cart, may not work.